Unit is not turning on

There are a number of issues that could be causing the unit to not turn on. Please see below.

• Check to make sure air conditioner is plugged in securely. Always check by removing the plug, waiting 10 seconds, then plugging unit in again securely.
• Machine is not plugged in correctly. Make sure plug is properly plugged into a grounded outlet. Contact an electrician if 3-prong grounded outlets are not available.
• Power of outlet is not meeting electrical requirements of unit. We recommend only using power outlets rated for the electrical requirements of the unit or higher. Ensure that the air conditioner is the only unit plugged into the wall receptacle. It is recommended to not share outlets with air conditioners.
• Check the current device on the plug. Power supply cord usually has two buttons: TEST and RESET. Press the TEST button until you hear a click and the RESET button pops out. Then press the RESET button until a click and the button is engaged. Power supply cord should now supply electricity to the unit.
• Check for a blown circuit or fuse. A main circuit breaker may have been tripped due to electrical requirements. Test the outlet with another appliance if circuit breaker is operating properly.
• The room temperature could be lower than the set temperature on the air conditioner. Reset the temperature.
• Recommended to NOT use with an adapter, extension cord or power strip. Unit should not be connected using any extension or adapter.

After the above checks and tests, if the unit continues to not power on, the unit may have a fault or defective component. If this is the case, please Contact Customer Service or Submit a Request on this site (located on the top right of the webpage) to request a replacement unit. We are sorry for the inconvenience and would appreciate your patience in resolving this matter.